I have noticed that many, many people incorrectly assume that every piece of software installed on their computer must be supported by the manufacturer of that computer. Allow me to disabuse you all of that notion right now.
If you are unable to print a document from Turbo Tax, for example, but you are able to print from any other application on your Dell computer, it would be foolish to contact Dell for support with this issue. Or, if you should encounter problems printing web pages from AOL's web browser, don't call Apple's tech support just because you happen to be using that AOL software on an iMac. They will tell you to call AOL; and rightly so.
Another thing; if you are using software to import and edit digital video, there is a strong possibility that the developer of that software has prepared a list of compatible DV devices. It is also very likely that they have been kind enough to make this list available to the public, perhaps in the form of a web page. There is a reason for this.
But, perhaps you are the adventurous type, and will decide to use a device that is not on The List. This is your perogative. Under these circumstances, however, it is not your perogative to complain to the developer, or expect the developer to support you, when things do not work out the way you expected them too. They gave you The List. You did not heed The List. You are a fool.
Well, that's enough ranting for now. Time to get some much needed sleep.
